Last modified: October 1st, 2022
We collect Personal Information in two ways: (1) information you provide us; and (2) information we get automatically from your use of the Platform.
Information you provide us
When you sign up for the Platform we may request certain Personal Information from you. Examples of Personal Information that we collect directly from you may include:
Information we collect automatically
When you use the Platform, we may collect information about your device, including your IP address, the type of operating system and browser you use, and your geographic location (collectively, “Platform Information”). Platform Information is used to determine your geographic location to identify the Service Providers nearest to you.
Most web browsers are set to accept cookies by default. If you prefer, you can usually remove or reject browser cookies through the settings on your browser or device. If you remove or reject cookies, it may affect your use of the Platform and your ability to access certain features of the Platform. For more information about cookies, please visit: https://www.allaboutcookies.org.
We may use your Personal Information to:
Except as set forth below, we will not disclose your Personal Information to any third party. In addition, VetAvailability will not sell, rent or lease your Personal Information to any third party.
Disclosure to Service Providers
There are specific instances where we may need to disclose your Personal Information to third parties. These instances include situations in which we reasonably believe that we need to disclose your information to:
We may also share your Personal Information with your consent or at your direction.
Service Providers can update or change their Personal Information by logging in to their account and making the changes manually.
If you live in California, Colorado, Connecticut, Utah, Virginia, or Canada, you may have certain data subject rights. These rights vary, but they may include the right for individuals to: (i) request access to and rectification or erasure of their personal data; (ii) restrict or object to the processing of their personal data; and (iii) obtain a copy of their personal data in a portable format. Individuals may also have the right to lodge a complaint about the processing of personal data with a data protection authority.
If you are a California resident, California Civil Code Section 1798.83 permits you to request information about our practices related to the disclosure of your Personal Information to certain third parties for their direct marketing purposes. You may be able to opt-out of our sharing of your personal information with unaffiliated third parties for the third parties' direct marketing purposes in certain circumstances. Please send your request (along with your full name, email address, postal address, and the subject line labeled "Your California Privacy Rights") to the address listed in the “Contact Us” section below.
We do not share Personal Information with third parties for direct marketing purposes.
Our Platform is not directed to children under the age of 13, and we do not knowingly collect personal information from children under the age of 13 on the Platform. If we discover that we inadvertently collected information from a child under the age of 13 through the Platform, we will promptly delete it.
Your Personal Information is stored on servers of our third-party service provider located in Canada.
We will retain and use your information for as long as it is required and for the purposes of which it was collected, including as required to: (i) provide services to you; (ii) maintain a record of your membership; (iii) comply with our legal or contractual obligations; or (iv) resolve complaints and disputes. Personal Information that is no longer required will be securely destroyed or erased.
VetAvailability uses industry standard Secure Sockets Layer (SSL) to provide security for your Personal Information. VetAvailability uses SSL to make sure that your Personal Information is appropriately encrypted, secured and protected.